Making Complaint Letter Contoh Surat Keluhan dalam Bahasa Inggris written by Irfan Suryana

16 East Main Street
California, CA 223349
June 9, 2016

Mr. George Muller, restaurant's owner
Bruce Bedfon Club Bruce
2 Merrimac Road
Merrimac, NH 03113

Dear Mr. Muller:

On June 8, I invited my business clientele to have dinner in your restaurant. It was to entertain and impress an important out-of-town business associate. We know that Club Bruce is such a prestigious restaurant so that I wanted to cater to my business clientele.

Unfortunately, when we arrived in your restaurant the table was not ready so that I and my guest had to wait for one hour and fifteen minutes. Meanwhile I have reserved that table for 7.00 P.M. Moreover, intermittent inquiries were received by the maitre d' with rude indifference. Therefore, my guest became extremely annoyed with your restaurant.

As the customer in your restaurant, I felt uncomfortable by the service of your restaurant. Your restaurant has to give all guests with the best service because the restaurant is known as a prestigious restaurant so that you can preserve that reputation and all your customers will always visit your restaurant. I hope you will look into the matter and make sure there will be no such a treatment like I and my guest experienced.

Yours truly,


Irfan Suryana

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