Making Reply Letter about the Complaint Letter Contoh Surat Tanggapan atas Surat Keluhan dalam Bahasa Inggris written by Irfan Suryana

North ridge Cutlery Company
2066 Yellow Circle
Minnetonka, Minnesota 55343
December 2, 2016

Ms. Nuryati Everdeen
Kitchen Korner
42-03 Parkway Drive
St. Paul, Minnesota 55104

Dear Ms. Everdeen:

Thank you for bringing to my attention the matter of your order for two dozen poultry shears on 7 October. I am extremely sorry for your wait.

However, allow me to offer an explanation.  I have sent your order two days after your order letter. Your order has not arrived because of the problem of a strike of local truckers so that it has taken long time for your order to arrive.

Meanwhile, I have to send the letter to inform you about that situation so that you will not worried about your order but I did not send you a letter.

Again, I apologize for failing to notify you and greatly appreciate your letting me know about it.

Yours truly,

Andy Han


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